Terms of service
Last updated: 16 September 2026
These Terms of Service apply to your use of the Unbound Studio website and to purchases made through our online store.
In these Terms, “Unbound Studio”, “we”, “us” or “our” means Unbound Studio and Unbound Patterns trading as Unbound Studio, ABN [insert ABN], based in Brisbane, Queensland, Australia.
By using our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About Unbound Studio
Unbound Studio creates and sells made-to-order garments and PDF sewing patterns.
Our garments are made in small batches or individually to order in Brisbane, Queensland, Australia. Our sewing patterns are provided as digital PDF files for personal sewing use.
We aim to provide accurate descriptions, measurements, images and other information about our products. However, colours may vary slightly between screens and physical fabrics may vary in appearance, texture and colour depending on the fabric, dye lot and manufacturing process.
2. Using our website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict or interfere with anyone else's use of the website.
We may update, change or remove website content, products, prices or availability from time to time.
We do our best to keep website information accurate and current, but we do not guarantee that the website will always be available, error-free or free from interruptions.
3. Products and product information
We take care to describe our products as accurately as possible.
For garments, product information may include fabric composition, available sizes, fit information, colours, care instructions and photographs.
For PDF sewing patterns, product information will include the pattern's intended size range, garment description, file contents and other relevant information.
Because many of our garments are handmade, minor variations in stitching, fabric appearance and construction may occur. These variations are not considered defects where they are a normal and reasonable consequence of handmade production.
Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.
4. Orders for made-to-order garments
Our garments are made to order rather than held as ready-to-ship stock.
When you place an order, we will provide an estimated production timeframe on the relevant product page or during checkout.
Our current production timeframe is approximately 3–4 weeks, unless otherwise stated.
The production timeframe is an estimate and may occasionally be affected by circumstances outside our reasonable control, including delays in receiving fabric or other materials, supplier delays, illness, extreme weather events or other unforeseen circumstances.
If we become aware of a significant delay affecting your order, we will contact you using the details provided at checkout.
Changes to an order
If you need to change or cancel a made-to-order garment after placing your order, please contact us as soon as possible.
We will try to accommodate reasonable requests where production has not yet commenced. Once work on your garment has begun, we may not be able to make changes or cancel the order.
This does not affect any rights you have under the Australian Consumer Law.
5. Sizing and fit
We provide sizing information and measurement guidance to help you select the most appropriate size.
You are responsible for providing accurate information where a product requires information from you, including measurements or other specifications.
If you are unsure about sizing or fit before ordering, please contact us before placing your order and we will do our best to assist.
A garment that does not suit your preferred fit or differs from your expectations is not necessarily faulty. However, nothing in these Terms limits your rights where a garment does not meet the consumer guarantees under the Australian Consumer Law.
6. PDF sewing patterns
Our PDF sewing patterns are digital products supplied electronically.
After payment has been successfully processed, you will receive instructions for accessing or downloading the purchased files.
You are responsible for ensuring that you have:
- a suitable device and software for opening PDF files
- access to a printer if you intend to print the pattern
- sufficient storage space for the files
- the ability to download files from the internet.
Pattern files
Before purchasing, please check the product description to confirm the pattern's size range, included files and other relevant details.
Because PDF patterns are digital products, we generally cannot accept returns simply because you have changed your mind or because you have downloaded the files.
This does not exclude or limit any rights you may have under the Australian Consumer Law. If a digital product is faulty, materially different from its description or otherwise fails to meet a consumer guarantee, please contact us so that we can provide an appropriate remedy.
If you experience a problem downloading or opening a pattern, please contact us and we will make reasonable efforts to resolve the problem.
7. Pattern licence and copyright
All Unbound Studio sewing patterns, pattern pieces, instructions, illustrations, photographs, text and associated digital files are protected by copyright and remain the intellectual property of Unbound Studio unless otherwise stated.
When you purchase a PDF sewing pattern, you receive a limited, non-exclusive, non-transferable licence to use the pattern for your own personal sewing projects.
You may:
- download and save the purchased files for your personal use
- print the pattern for your personal use
- make garments from the pattern for yourself
- make garments from the pattern as gifts for family or friends, unless the individual pattern listing states otherwise.
You must not, without our prior written permission:
share, upload, email, sell, lend, distribute or otherwise provide the PDF files to another person
- reproduce or redistribute the pattern or instructions
- sell or distribute printed copies of the pattern
- reproduce the pattern in another digital format for distribution
- modify, reproduce or distribute our illustrations, instructions, photographs or other copyrighted material
- use the pattern to create a competing sewing pattern or product
- claim the pattern or associated content as your own.
Selling garments made from our patterns
Unless a particular pattern listing states otherwise, we permit customers to sell garments they have personally sewn using an Unbound Studio pattern on a small-scale, independent basis.
This permission does not transfer ownership of the pattern or give permission to reproduce or distribute the pattern itself.
If you intend to use an Unbound Studio pattern for commercial production at scale, please contact us to discuss a commercial licence.
8. Prices and payment
All prices are displayed in Australian dollars unless otherwise stated.
We may change prices at any time, but a price change will not affect an order that we have already accepted.
Payment must be successfully processed before an order is considered accepted.
We use third-party payment providers to process payments. We do not have access to your complete payment card details.
9. Shipping and delivery
We currently ship physical garments using Australia Post or another delivery service specified at checkout.
Shipping costs and available delivery options will be displayed during checkout.
Delivery timeframes provided by us or the delivery provider are estimates only. Once an order has been dispatched, delivery may be affected by circumstances outside our control.
Please ensure that your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address and the parcel is returned to us, you may be responsible for additional postage costs to have the order re-sent.
Nothing in this section limits your rights under the Australian Consumer Law.
10. Returns, refunds and consumer guarantees
We want you to be happy with your purchase. Our approach to returns and refunds is set out in our Returns and Refunds Policy.
Our products are also covered by the consumer guarantees under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a product does not meet a consumer guarantee, we will provide the remedy required by law.
Consumer guarantees cannot be excluded or restricted by these Terms.
Change-of-mind returns
Unless otherwise stated in our Returns and Refunds Policy, we do not provide refunds or exchanges simply because you have changed your mind, selected the wrong size or no longer want the product.
However, this does not affect your rights under the Australian Consumer Law.
For made-to-order garments, please contact us as soon as possible if you have concerns about your order.
For PDF sewing patterns, please contact us if the file is defective, inaccessible or does not substantially match its description.
11. Faults, defects and problems with an order
If you believe there is a problem with your order, please contact us at via email as soon as reasonably possible.
Please include:
- your order number
- a description of the problem
- photographs where relevant
- any other information that may help us understand the issue.
We may ask you to return a physical product so that we can assess the issue.
We will not require you to pay for reasonable return costs where the product is found to have a problem covered by the Australian Consumer Law and the law requires us to cover those costs.
12. Care of garments
Care instructions are provided with our garments and/or on the relevant product page.
You are responsible for following the care instructions supplied with your garment.
Damage caused by inappropriate washing, drying, ironing, storage, alterations or other treatment outside the recommended care instructions may not be covered by any voluntary warranty we provide.
This does not affect your rights under the Australian Consumer Law.
13. Intellectual property
All content on the Unbound Studio website, including but not limited to text, photographs, graphics, logos, illustrations, sewing patterns, pattern instructions, product names, design elements and other original material, is owned by or licensed to Unbound Studio unless otherwise stated.
You must not reproduce, republish, distribute, modify or commercially exploit our website content without our prior written permission, except where permitted by law.
Purchasing a product does not transfer ownership of our intellectual property to you.
14. Reviews, photographs and other content
If you choose to submit a review, photograph, comment or other content to us, you confirm that you have the right to provide that content.
By submitting content to us, you grant Unbound Studio permission to use, reproduce and display that content for purposes connected with promoting and operating our business, including on our website and social media.
We will not knowingly use submitted content in a misleading way or falsely represent your relationship with Unbound Studio.
If you would like us to remove content you have submitted, please contact us.
15. Third-party websites and services
Our website may contain links to third-party websites or use third-party services, including payment providers, delivery providers, social media platforms and other services.
We are not responsible for the content, availability, privacy practices or terms of third-party websites or services.
Your use of a third-party service may be subject to that provider's own terms and policies.
16. Privacy
We collect and handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use and store it and, where applicable, how you can access or request correction of your personal information.
You can read our Privacy Policy here.
17. Limitation of liability
To the extent permitted by law, we are not responsible for loss or damage arising from your use of our website or products where that loss or damage results from circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee, warranty or other protection available to you under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
Where it is lawful to do so, our liability will be limited to the remedies available under applicable law.
18. Events outside our control
We are not responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.
These circumstances may include natural disasters, extreme weather, fire, flood, pandemic, industrial action, government restrictions, interruptions to transport or postal services, supplier failures, internet or technology failures, or other circumstances that could not reasonably have been prevented.
Where such an event occurs, we will take reasonable steps to minimise its effect and will communicate with you where it materially affects your order.
Nothing in this section limits your rights under the Australian Consumer Law.
19. Changes to these Terms
We may update these Terms from time to time to reflect changes to our business, products, services or legal obligations.
The version of the Terms published on our website at the time you place an order will generally apply to that order.
We will not use an updated version of these Terms to retrospectively remove rights that you already have under the law.
20. Applicable law
These Terms are governed by the laws of Queensland, Australia.
You agree that disputes arising in connection with these Terms or your dealings with Unbound Studio are subject to the applicable laws and courts of Queensland and Australia.
This does not prevent you from exercising any rights or remedies available to you under Australian consumer protection laws.
21. Contact us
If you have a question about these Terms, an order or a product, please contact us:
Unbound Studio
ABN: 68 689 696 846
Brisbane, Queensland, Australia
Email: hello at unboundpatterns dot com dot au
Website: www.unboundpatterns.com.au