Refund policy
Overview
We want you to feel confident in your purchase. Please read the following carefully, as return eligibility differs between digital products and made-to-order garments.
1. Made-to-order garments
Change of mind
We do not accept returns or offer refunds for change of mind, as each garment is made specifically for you.
Incorrect measurements
Customers are responsible for providing accurate measurements. Refunds or remakes will not be offered where incorrect measurements have been provided.
Faulty or defective items
If your garment arrives with a fault, please contact us as soon as possible after receiving your order.
Where an item is confirmed to be faulty, we will offer:
- repair, or
- replacement, or
- refund
in accordance with Australian Consumer Law.
Alterations
If minor fit adjustments are required, please get in touch. In some cases, alterations may be offered at an additional cost.
2. Digital products (PDF patterns)
Due to the nature of digital downloads, all sales are final.
We do not offer refunds, returns or exchanges for PDF patterns once the file has been accessed or downloaded.
Exceptions
If you experience:
- File corruption
- Missing files
- Technical issues preventing access
Please contact us and we will resolve the issue.
3. Returns process
To request a return or report an issue, please contact:
hello@unboundpatterns.com.au
Include:
- Your order number
- A description of the issue
- Clear photos (if applicable)
4. Shipping for returns
If a return is approved, customers may be responsible for return shipping costs unless the item is faulty
5. Australian consumer law
Nothing in this policy excludes or limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.